Tour Praha Terms & Conditions for Travelers

Effective Date: 06/01/2025

Welcome to Tour Praha! By booking a tour through our platform, you agree to the following Terms and Conditions, which are designed to ensure a smooth, enjoyable, and safe experience for all.

1. Booking Agreement

1.1 When you book a tour through Tour Praha, you enter into a direct contract with the tour operator providing that service.
1.2 Tour Praha acts as an intermediary to facilitate the booking but is not the provider of the tour itself.

2. Pricing and Payment

2.1 All prices listed on Tour Praha are inclusive of taxes and service fees unless otherwise noted.
2.2 Payment is required at the time of booking to secure your reservation.

3. Cancellations and Refunds

3.1 Each tour operator has their own cancellation policy, which will be clearly stated on the tour listing.
3.2 If you cancel a booking, any applicable refunds will follow the specific operator’s policy.
3.3 If a tour is canceled by the operator (due to weather, safety, or unforeseen issues), you will receive a full refund or be offered an alternative date.

4. Changes and No-Shows

4.1 You may request a change to your booking (date, time, etc.) by contacting Tour Praha or the tour operator directly.
4.2 No-shows are not eligible for refunds, except in rare cases at the operator’s discretion.

5. Traveler Responsibilities

5.1 It is your responsibility to be on time, at the correct meeting point, and prepared for the activity (e.g., proper clothing, documents, tickets).
5.2 You must follow the safety instructions and guidelines provided by the tour operator.
5.3 Disruptive or unsafe behavior may result in removal from the activity with no refund.

6. Risk and Liability

6.1 Many tours involve physical activity, outdoor conditions, or interactions with third parties. By booking, you acknowledge that you accept these risks.
6.2 Tour Praha is not liable for injuries, damages, losses, or delays caused during the tour, including but not limited to accidents, operator negligence, acts of nature, or transportation issues.
6.3 We strongly recommend that you have adequate travel and health insurance.

7. Accessibility and Special Requirements

7.1 Not all tours are accessible to individuals with specific needs. Please check the tour listing or contact us before booking if you have mobility, dietary, or medical concerns.
7.2 Tour Praha will do its best to connect you with operators that can accommodate your needs.

8. Personal Belongings

8.1 Keep your belongings with you at all times. Tour Praha and tour operators are not responsible for lost, stolen, or damaged items.

9. Reviews and Feedback

9.1 You may leave a review after your tour, provided it reflects your honest experience.
9.2 We reserve the right to remove offensive or fraudulent reviews.

10. Tour Modifications and Force Majeure

10.1 Operators reserve the right to make minor changes to itineraries due to weather, safety, or logistics.
10.2 In the event of unavoidable disruptions (e.g., strikes, natural disasters, pandemic-related restrictions), Tour Praha and the operator will attempt to reschedule or offer a refund, but outcomes may vary depending on the situation.

11. Contact and Disputes

11.1 If you have an issue or complaint, please contact us at support@tourpraha.cz We’ll do our best to resolve it quickly and fairly.
11.2 These terms are governed by the laws of the Czech Republic.

By booking through Tour Praha, you confirm that you’ve read and agreed to these Terms and Conditions. We’re excited to connect you with amazing local experiences — safely, fairly, and transparently.